Creating Great Customer Conversations

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Course Details

Length

15:22

Description

Customer satisfaction never stays the same. Because you're only as good as your last interaction with a customer, you're either improving it or lowering it. So every conversation with a customer is a "moment of truth" that effects the overall success of your store. Fortunately, research shows that there are five characteristics of a conversation that "goes the extra mile" for customers. Learn how to include these in every customer interaction you have.

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